IN THIS ARTICLE
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Can You Learn More from Experiencing the Same Incident Repeatedly?
Learning how to respond effectively to incidents is hard—partly because we never see the same incident twice. While we can extract valuable lessons from every incident, there’s no time machine to apply those lessons to the exact same scenario and measure the impact.
But what if we could? 🤔
At SREcon24 EMEA , Hamed Silatani, Co Founder of Uptime Labs, explored a ‘staged world’ experiment, where 20 incident managers separately experienced the same simulated incident affecting a fictitious e-commerce company.
What's covered:
- Key differences that set some incident responders apart
- Surprising behaviours and decision-making patterns
- Insights we expected to see—but didn’t
Watch the full talk:
Uptime Labs Team
