pricing

Chaos costs. Preparation pays off.

Simple, per-user pricing with flexible features.

Per-person pricing
Customisable
Billed annually
Pricing with flexible features

Choose the package that fits your team

Every plan includes a drill library and performance reporting. Add Incident Commander seats for the people who take charge when it really matters.

Starter

For teams putting their first proper incident response habits in place.

£20
per person / month
+ £166 per seat / month
Incident Commander seats: coaching, complex drills and team drills.
What’s included
Incident Essentials learning path
Individual performance report
Team performance report
Talk to an expert
Most popular

Scale Up

For growing engineering organisations that need visibility across every team.

£23
per person / month
+ £166 per seat / month
Incident Commander seats: coaching, complex drills and team drills.
Everything in starter, plus
Organisation-wide reporting
Admin dashboard to manage seats
Single sign-on with your own login
Resilience in Software Foundation membership
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Enterprise

For large, regulated organisations that need drills built around their systems.

Bespoke
Incident Commander seats included
Agreed as part of your package, at the volume you need.
Everything in scale up, plus
Drills built around your own systems
Reference blueprint for your setup
Report you can hand to your regulator
One-to-one coaching sessions
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Looking to benchmark against your industry?

See how your team's response compares with peers in your sector, and where the gap is worth closing first
Quarterly benchmark across your whole team
Industry and peer-group comparisons
Skill gaps ranked by impact, with a plan to close them
Board-ready summary of progress over time
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FAQ

Do you offer custom plans?

We do - if you’re not seeing something you need, we’d be happy to help. Likewise, if you’d like to combine features, we can help you find a package that achieves the results you’re looking for.

I have a large team (100+). Can you accommodate?

Absolutely, and we’re ready to help your team achieve consistent, high-impact incident response. Just book some time with one of our technical experts, and we’ll get your organisation started as soon as possible.

What results can I expect from Uptime Labs?

Our customers report reductions in time to recovery (66%+) and incident costs. Our drills are also designed to improve broader engineering and reliability culture.

What our Customers are Saying

I really like how Uptime Labs helps train high-grade incident managers by equipping them with all the necessary skills. It’s also great that incidents unfold in real time with real logs, creating a realistic and immersive environment that maps to real life.
Close-up portrait of a young person with short dark hair and clear skin, looking directly at the camera with a neutral expression, outdoors with green trees in the background.
Peter Graham
VP of Customer Operations
We started out with a resolution time of 4h33m pre- rollout of Uptime Labs. This is currently trending at 1h33mins across sev1 and sev2 incidents on a rolling 30-day window – a testament to the skills built through Uptime Labs.
Smiling man with short hair and glasses wearing a jacket with a fleece collar, standing outdoors near a building with Cafe Rouge signs.
Alex Hibbit
Group SRE Director
The impact has been tangible. We’re seeing stronger coordination, clearer decision-making and greater confidence across engineering and incident leadership teams.
Soumya JK
Senior SRE
Uptime Labs has boosted our confidence, improved teamwork, and helped us resolve issues much faster.
SaiHariKrishna Jami
SRE
If you are a company/product worried about uptime, this tool is a must-have for your operations arsenal of tools.
Black and white photo of a man with short dark hair, glasses, and a beard, looking downward and wearing a dark shirt.
Sandeep Doddaballapur
Site Reliability Engineer
I really like how Uptime Labs helps train high-grade incident managers by equipping them with all the necessary skills. It’s also great that incidents unfold in real time with real logs, creating a realistic and immersive environment that maps to real life.
Close-up portrait of a young person with short dark hair and clear skin, looking directly at the camera with a neutral expression, outdoors with green trees in the background.
Peter Graham
VP of Customer Operations
We started out with a resolution time of 4h33m pre- rollout of Uptime Labs. This is currently trending at 1h33mins across sev1 and sev2 incidents on a rolling 30-day window – a testament to the skills built through Uptime Labs.
Smiling man with short hair and glasses wearing a jacket with a fleece collar, standing outdoors near a building with Cafe Rouge signs.
Alex Hibbit
Group SRE Director
The impact has been tangible. We’re seeing stronger coordination, clearer decision-making and greater confidence across engineering and incident leadership teams.
Soumya JK
Senior SRE
Uptime Labs has boosted our confidence, improved teamwork, and helped us resolve issues much faster.
SaiHariKrishna Jami
SRE
If you are a company/product worried about uptime, this tool is a must-have for your operations arsenal of tools.
Black and white photo of a man with short dark hair, glasses, and a beard, looking downward and wearing a dark shirt.
Sandeep Doddaballapur
Site Reliability Engineer
I really like how Uptime Labs helps train high-grade incident managers by equipping them with all the necessary skills. It’s also great that incidents unfold in real time with real logs, creating a realistic and immersive environment that maps to real life.
Close-up portrait of a young person with short dark hair and clear skin, looking directly at the camera with a neutral expression, outdoors with green trees in the background.
Peter Graham
VP of Customer Operations
We started out with a resolution time of 4h33m pre- rollout of Uptime Labs. This is currently trending at 1h33mins across sev1 and sev2 incidents on a rolling 30-day window – a testament to the skills built through Uptime Labs.
Smiling man with short hair and glasses wearing a jacket with a fleece collar, standing outdoors near a building with Cafe Rouge signs.
Alex Hibbit
Group SRE Director
The impact has been tangible. We’re seeing stronger coordination, clearer decision-making and greater confidence across engineering and incident leadership teams.
Soumya JK
Senior SRE
Uptime Labs has boosted our confidence, improved teamwork, and helped us resolve issues much faster.
SaiHariKrishna Jami
SRE
If you are a company/product worried about uptime, this tool is a must-have for your operations arsenal of tools.
Black and white photo of a man with short dark hair, glasses, and a beard, looking downward and wearing a dark shirt.
Sandeep Doddaballapur
Site Reliability Engineer
Read all our G2 reviews

Ready to see it in action?

Book a short walkthrough and we'll get you started quickly with a plan customised to your org.

Speak to an expert
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