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A practical, human-centred incident response framework. Designed for how incidents actually unfold.

Trusted by teams who demand better:

An essential read for anyone in the incident response chain.

This template helps you move beyond brittle checklists and build an incident response plan that supports real decision-making under pressure. Created by Courtney Nash (The VOID), it focuses on coordination and adaptability, even when the pressure makes it challenging.

Courtney Nash

Courtney Nash is a Co-founder and the CEO of The VOID. Her research focuses on system safety and failures in complex socio-technical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she has held a variety of editorial, research, and management roles at Verica, Holloway, Fastly, O’Reilly Media, Microsoft, and Amazon. She lives in the mountains where she skis, rides bikes, and herds dogs and kids.

Move from reactive to proactive incident response

Transform your incident response from scrambling in the moment to deliberate, practised coordination – without turning response into a rigid process.

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Built for humans, not just tools

The hardest parts of incidents are rarely technical. This plan explicitly supports communication, delegation, escalation and managing cognitive load during high-stress events.

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Improved communication during incidents

The template establishes shared norms for where and how incident communication happens. By setting expectations up front, it reduces conflicting or distracting information flows and helps responders focus on coordination and decision-making instead of sorting through status noise.

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