For Operations | Uptime Labs

Get your incident response benchmark

Risk-free, evidence-based read on your incident response. A short survey plus three guided simulations to give you a baseline for improvement.

Trusted by teams building world-class incident response

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Objective evidence. Not a gut feeling.

Many teams answer 'how good is our incident response, really?' with instinct. A benchmark answers it with data.

By running your team through realistic, staged incidents and scoring the result against a global dataset, you get an honest picture of where expertise already exists and where the gaps are. That becomes the baseline every future improvement gets measured against.

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Getting a benchmark is painless

Light and speedy

‍Low-touch, objective process. Minimum disruption.

‍Low-touch, objective process. Minimum disruption.

Safe by design

The same insight an outage would show you, without the cost or unpredictability.

The same insight an outage would show you, without the cost or unpredictability.

For teams of all sizes

The lightweight process means it can be applied to all teams.

The lightweight process means it can be applied to all teams.

Good incident response, proven - not assumed.

"Uptime Labs has helped us prove that good incident management is not a dark art known to the few but a real (and valuable) skill that can be taught and improved."
Stevie Morrow
COO, Options IT

What will your benchmark uncover?

01
What are our gaps?
A short survey plus three guided simulations surface your biggest gaps and where to start.
02
What's our improvement plan?
You leave with practical, ranked recommendations tied to specific behaviours observed during the simulation
03
How do we compare with other organisations?
See your team's capabilities scored directly against the global benchmark.
04
How do we compare to world-class standards?
Let's plot your organisation against the industry benchmark so you can see at a glance at your strengths and gaps.

Backed by World-Class Expertise

Uptime Labs is a rare case of product development built on solid scientific foundations.
John Allspaw
Former CTO, ETSY

What your team gets

Capability
Objective scoring against a global benchmark
Ranked, practical improvement plan
Repeatable baseline
Low-touch process
Comparison to world-class standards
What it means for the business
Replace gut-feel with evidence leadership can act on
Targeted investment, not guesswork
Prove progress benchmark over benchmark
Results with minimum disruption to the team
Know where you in relation to best-in-class
Capability
Immersive, realistic simulations
What it means for the business
Faster, more confident response when it counts
Analytics that surface skill gaps
What it means for the business
Targeted improvement, not guesswork
World-class expertise at scale
What it means for the business
Consistent quality across every team, every timezone
Continuous training without overhead
What it means for the business
More practice, more resilience, lower cost than any other alternative
Certification for incident leaders
What it means for the business
Prove internal expertise. Build external confidence.
Clear blue sky with scattered white clouds.

You can't improve what you haven't measured.

— Chris Voss