AI was meant to lighten the load. What's really happening?
Join John Allspaw (ex-CTO, Etsy; Principal, Adaptive Capacity Labs) and Stu Rimell (CPO, Uptime Labs) for a fun, educational hour exploring the sociotechnical effects of AI in the incident response space.
AI was meant to lighten the load, but you might be feeling:
- exhaustion at the end of the day
- nervousness before deployment
- and you seem to be busier than ever!
We'll explore how these effects may have come about.
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Let's explore four fundamental concepts from decades of cognitive systems engineering research, applied to AI in incident response.
1) The Substitution Myth
2) The Leftover Principle
3) The Law of Stretched Systems
4) The Cost of Coordination
After explaining the theory, we'll get practical. You'll learn a straightforward method for testing AI tooling against your own historical incidents. We'll walk through real (anonymised) examples.
(There will be instances where AI genuinely helps)
We're not going to tell you whether AI works for your incidents. The goal is to give you the tools to find out for yourself. And remember... people are the true source of resilience.
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It will, but we encourage live attendance for the Q&A.