Consistent, high-quality incident response - by everyone, every time.
In this practical workshop, we break incident response down into tangible first steps – the foundational skills anyone joining an on-call rotation needs to be effective from day one. Because every second counts during a critical incident.
In particular, we’ll focus on the key skills like: Impact assessment (sizing up). Incident framing & priority reasoning. Restoration-first mindset. Reproduction & validation. Challenging assumptions.
After the workshop, you can play the same incident simulation yourself – or take it back to your team – and instantly get a detailed feedback report.
For new incident responders – play the simulation in your own time and receive a performance report highlighting your new skills.
For team leads – we’ll cover the fundamentals anyone needs to succeed in the role from day one — then you can take what you’ve learned, and the simulation itself, back to your own team to practise together. Think of it as an investment you’ll pass on.
This series is designed specifically for:
75 minutes of focused, practical training – then practice the simulation yourself anytime from the comfort of your own home.
• A real simulation with a live participant
• Observed by the full audience
• Concrete, practical skills are commentated as they appear during the simulation
• What surprised the participant?
• What worked? What would they do differently next time?
• Focusing on foundational incident response skills for high-severity incidents
• Ask questions based on what you just saw
• Play the same simulation and instantly receive a detailed report highlighting your new skills
Incident responders must maintain a calm, methodical approach to resolving incidents: especially if it’s a SEV1.
A high-complexity website outage with realistic pressure.
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Yes – all attendees will receive access to play the incident simulation that Joe will demonstrate. You’ll then instantly receive a detailed performance report.
Yes. All sessions will be recorded and shared with registered attendees after the event. Live attendance is encouraged for the full interactive experience and Q&A.
No – this workshop is free to attend. Our goal is to make high-quality Incident Command education accessible to the community while showcasing best-practice leadership in action.
No preparation is required. Just bring your experience and questions. The simulation will be facilitated live, and background context will be provided at the start of each session.
