For Operations | Uptime Labs

The more AI handles, the more your team needs to be ready  for what it can't.

AI may be taking the routine calls. What's left for your service desk is harder, faster and higher stakes. Uptime Labs makes sure your people are ready for it.

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€4.5 million

saved in a single Black Friday incident

66%

reduction in MTTR

manual effort in evidencing incident readness

Trusted by teams who demand better:

The automation paradox

AI puts more (not less) pressure on people

When AI handles the routine, every incident that reaches a human is the exception - the complex, ambiguous and with no runbook.

The aviation industry figured this out decades ago. More automation didn't mean less pilot training. It meant more rigorous simulation, because the stakes of human error went up - not down. Your crisis team is the same story.

Plus two other challenges  operational leaders face

Consistency, consistency, consistency

You have teams in different time zones, different offices, different cultures. How do you get your team on the same (effective) page?

Getting new staff up to speed

Hiring is constant. Training takes time you don't have. And the only way to know someone is truly ready is to wait for a real incident - which is already too late.

What Uptime Labs gives you

Proactive skills gap identification, not reactive damage control.

Find gaps before customers do

Run your teams through realistic simulations and get objective data on exactly where the gaps are.

Consistent standards across every team

Whether your L1 is in London or offshore, they practice the same scenarios to the same (high) standard. No more hoping the know the process - measure it.

Get new hires incident-ready, fast

Uptime Labs compresses the time it takes for a new joiner to be ready for on-call. They practice real scenarios, make mistakes safely, and build the muscle memory to manage complex incidents effectively. Responders can practice a critical incident every day, if they want!

What our Customers are Saying

I really like how Uptime Labs helps train high-grade incident managers by equipping them with all the necessary skills. It’s also great that incidents unfold in real time with real logs, creating a realistic and immersive environment that maps to real life.

We started out with a resolution time of 4h33m pre- rollout of Uptime Labs. This is currently trending at 1h33mins across sev1 and sev2 incidents on a rolling 30-day window – a testament to the skills built through Uptime Labs.