For Operations | Uptime Labs

The more AI handles, the more your team needs to be ready  for what it can't.

AI may be taking the routine calls. What's left for your service desk is harder, faster and higher stakes. Uptime Labs makes sure your people are ready for it.

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€4.5 million

saved in a single Black Friday incident

66%

reduction in MTTR

manual effort in evidencing incident readness

Trusted by teams building world-class incident response

The automation paradox

AI puts more (not less) pressure on people

When AI handles the routine, every incident that reaches a human is the exception - the complex, ambiguous and with no runbook.

The aviation industry figured this out decades ago. More automation didn't mean less pilot training. It meant more rigorous simulation, because the stakes of human error went up - not down. Your crisis team is the same story.

An elliptical cluster of many tiny white dots evenly spaced on a black background, forming a dense dot pattern.

Plus two other challenges  operational leaders face

Consistency, consistency, consistency

You have teams in different time zones, different offices, different cultures. How do you get your team on the same (effective) page?

Getting new staff up to speed

Hiring is constant. Training takes time you don't have. And the only way to know someone is truly ready is to wait for a real incident - which is already too late.

What Uptime Labs gives you

Proactive skills gap identification, not reactive damage control.

Find gaps before customers do

Run your teams through realistic simulations and get objective data on exactly where the gaps are.

Two connected charts: the left chart titled 'Incident Metric' shows a fluctuating line graph with a shaded dip; the right chart titled 'Performance and Skill Metrics' displays bar graphs for Response Time, Process Steps, and Resource Handling, with a tooltip over Process Steps indicating 'Drill result: Gap identified'.

Two bar charts side by side labeled 'LONDON L1' and 'OFFSHORE L1' under the heading 'SINGLE HIGH STANDARD'. Each chart compares four scenarios with blue and grey bars showing similar high values.

Consistent standards across every team

Whether your L1 is in London or offshore, they practice the same scenarios to the same (high) standard. No more hoping the know the process - measure it.

Graph charting progress of a training program with three phases labeled N, Uptime Labs, and On-Call Ready, showing completion of 'A Simple Drill' on January 7, 2025. A progress card on the right displays status as completed with three horizontal bars of different lengths, duration of 12 minutes, option for full training, and an advanced level indicator.

Get new hires incident-ready, fast

Uptime Labs compresses the time it takes for a new joiner to be ready for on-call. They practice real scenarios, make mistakes safely, and build the muscle memory to manage complex incidents effectively. Responders can practice a critical incident every day, if they want!

What our Customers are Saying

I really like how Uptime Labs helps train high-grade incident managers by equipping them with all the necessary skills. It’s also great that incidents unfold in real time with real logs, creating a realistic and immersive environment that maps to real life.

We started out with a resolution time of 4h33m pre- rollout of Uptime Labs. This is currently trending at 1h33mins across sev1 and sev2 incidents on a rolling 30-day window – a testament to the skills built through Uptime Labs.