Training Incident Responders & Scaling Incident Response Teams

Vanessa Huerta Granda Vanessa is a Technology Manager for Resilience Engineering at Enova. Previously she worked at Jeli.io helping companies make the most of their incidents. Vanessa has built and scaled incident command programs across multiple engineering organizations, training hundreds of engineers in high-pressure leadership, on-call operations, and outage communication. Her work focuses on the human side of reliability; creating sustainable practices that reduce burnout while improving resilience. She speaks frequently on incident command, SRE culture, and decision-making under uncertainty.